Terms & Conditions
Last Updated: 24 August 2026
Welcome to B-Dukaan.com. These Terms & Conditions govern your access to and use of our website, products and services. By accessing, browsing or placing an order on B-Dukaan.com, you agree to be bound by these Terms & Conditions.
Please read these terms carefully before using our website or making a purchase.
1. About B-Dukaan
B-Dukaan.com is an online e-commerce platform engaged in the sale of automobile spare parts, automotive components, accessories and related products.
The website enables customers to browse, select and purchase products online, subject to product availability, pricing, payment confirmation and the terms stated on this website.
2. Eligibility and Customer Responsibility
By using this website, you confirm that:
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You are legally capable of entering into a binding transaction.
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The information provided by you during registration or checkout is true, accurate and complete.
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You will use the website and its services only for lawful purposes.
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You will not misuse the website, payment facilities or any information available on the website.
B-Dukaan reserves the right to refuse service, cancel orders or restrict access where fraudulent, unlawful or suspicious activity is reasonably suspected.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, prices and other information displayed on B-Dukaan.com are accurate.
However:
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Product images are for illustration and reference purposes and may vary slightly from the actual product.
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Customers are responsible for verifying the product description, specifications, part number, vehicle compatibility and suitability before placing an order.
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Automobile spare parts may be compatible only with specific vehicle models, variants or manufacturing years.
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Where applicable, customers should verify the OEM part number or consult a qualified technician before purchase.
B-Dukaan shall not be responsible for loss arising from the purchase or installation of an incorrectly selected product where the product supplied matches the order placed by the customer.
4. Prices and Availability
All product prices displayed on B-Dukaan.com are subject to change without prior notice.
Prices displayed at the time of placing an order will normally apply to that order, subject to correction of genuine pricing, technical or typographical errors.
Product availability is subject to stock availability. Adding a product to the cart does not guarantee its availability or confirm the order.
In the event that a product becomes unavailable after an order is placed, we may contact the customer regarding an alternative product, delayed delivery or cancellation and refund, as applicable.
5. Orders and Acceptance
An order placed on B-Dukaan.com constitutes a request by the customer to purchase the selected products.
Order confirmation does not automatically constitute final acceptance of the order. B-Dukaan reserves the right to accept, reject, cancel or limit any order, including where:
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The product is unavailable.
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Incorrect pricing or product information is displayed due to an error.
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Payment authorization fails.
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Fraudulent or suspicious activity is suspected.
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The delivery address cannot be serviced.
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The order violates applicable law or these Terms & Conditions.
If an order is cancelled after successful payment, any eligible refund will be processed in accordance with our Cancellation & Refund Policy.
6. Payments
B-Dukaan may offer payment methods including, where available:
Online payments are processed through authorized payment service providers, including Razorpay where applicable.
Customers must provide accurate payment information and ensure that they are authorized to use the selected payment method.
B-Dukaan does not request or store sensitive banking credentials such as UPI PINs, banking passwords, OTPs or full card authentication credentials.
An order will be processed after successful payment confirmation, except for orders placed using an available Cash on Delivery option.
7. Payment Failure or Duplicate Payment
If a payment fails but the amount is debited from the customer's account, the transaction may be subject to confirmation or reversal by the relevant bank or payment service provider.
Customers should not make repeated payments for the same order without first checking the order status.
If a duplicate payment is successfully received for the same order, customers should contact B-Dukaan with the relevant order and transaction details. Any eligible excess payment will be refunded after verification.
8. Shipping and Delivery
Shipping, dispatch and delivery are subject to our Shipping Policy.
Estimated delivery timelines, where displayed, are approximate and may vary due to product availability, courier operations, location, weather conditions, regulatory restrictions or other circumstances beyond our reasonable control.
Customers are responsible for providing a complete and accurate delivery address, contact number and other information required for successful delivery.
Additional charges may apply in certain locations or circumstances, where clearly communicated to the customer.
9. Inspection at Delivery
Customers are advised to inspect the package at the time of delivery.
If the package appears damaged, tampered with or materially different from the order, the customer should, where possible, report the issue immediately to the delivery personnel and contact B-Dukaan support promptly with relevant photographs or other evidence.
Acceptance of delivery does not affect statutory rights that may apply under applicable law.
10. Cancellation, Returns and Refunds
Order cancellation, return eligibility and refunds are governed by our separate Cancellation & Refund Policy.
Refund eligibility may depend on factors including:
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Whether the order has already been dispatched.
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The condition of the returned product.
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Whether the correct product was supplied as ordered.
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Verification of damage, defect, incorrect supply or other eligible circumstances.
Approved refunds will normally be processed to the original source or method of payment, subject to the applicable payment-provider and banking processes.
Refund processing and credit timelines may vary depending on the payment method and banking system.
11. Warranty
Certain products may carry a manufacturer's, supplier's or brand-specific warranty.
Where a warranty applies, its terms, duration and conditions will be governed by the applicable manufacturer's or supplier's warranty policy.
Unless expressly stated otherwise, B-Dukaan does not provide any additional warranty beyond the warranty expressly applicable to the product.
Damage caused by improper installation, misuse, modification, accident, normal wear and tear or use contrary to the manufacturer's instructions may not be covered.
12. Installation and Technical Advice
Automobile spare parts should be installed by suitably qualified or experienced personnel wherever professional installation is required.
Any technical information provided on B-Dukaan.com or by our support team is for general guidance unless expressly stated otherwise.
Customers remain responsible for ensuring that the selected product is suitable for their particular vehicle and intended use.
B-Dukaan shall not be responsible for damage or loss resulting from improper installation, incorrect fitting, unauthorized modification or improper use of a product.
13. Intellectual Property
The content available on B-Dukaan.com, including text, graphics, logos, website design, images and other materials, may be owned by or licensed to B-Dukaan or its respective owners.
Customers may not copy, reproduce, distribute, modify or commercially exploit website content without the appropriate authorization, except as permitted by applicable law.
All third-party trademarks, brand names and product names belong to their respective owners and may be used on the website solely for identification, compatibility or descriptive purposes where applicable.
14. Prohibited Use
You agree not to:
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Use the website for unlawful or fraudulent purposes.
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Attempt unauthorized access to the website or its systems.
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Interfere with website security or functionality.
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Submit false or misleading information.
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Misuse payment methods or initiate fraudulent transactions.
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Copy or scrape website content without authorization.
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Upload or transmit malicious software or harmful code.
B-Dukaan may take appropriate action, including suspension of access, cancellation of orders or reporting to relevant authorities, where required.
15. Limitation of Liability
To the maximum extent permitted by applicable law, B-Dukaan shall not be liable for indirect, incidental, special or consequential losses arising from the use of the website or products.
Nothing in these Terms & Conditions excludes or limits any liability that cannot lawfully be excluded or limited under applicable law.
The customer's statutory rights under applicable consumer protection laws remain unaffected.
16. Privacy
Your use of B-Dukaan.com is also subject to our Privacy Policy, which explains how we collect, use, store and protect applicable customer information.
By using our website, you consent to the processing of information in accordance with our Privacy Policy and applicable law.
17. Third-Party Services
Our website may use third-party service providers for services such as payment processing, shipping, communications or technology support.
Such third-party services may be subject to their own terms and policies.
B-Dukaan is not responsible for the independent acts or policies of third-party service providers, except to the extent required under applicable law.
18. Changes to These Terms
B-Dukaan reserves the right to update or modify these Terms & Conditions from time to time.
The updated version will be published on this page with a revised "Last Updated" date.
Continued use of the website after changes become effective constitutes acceptance of the updated Terms & Conditions.
19. Governing Law and Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.
Subject to applicable law, disputes arising from the use of B-Dukaan.com or purchases made through the website shall be subject to the jurisdiction of the competent courts having jurisdiction over the business location of B-Dukaan.
20. Contact Us
For any questions regarding these Terms & Conditions, orders, payments, cancellations, returns or refunds, please contact us through the Contact Us page available on B-Dukaan.com.
Please provide your order number and relevant transaction details when contacting us regarding an order or payment-related issue.
